Volunteer Profile

Family Contact Centre volunteers should be:

  • VolunteersCheerful but not artificial
  • Assertive but not dominant
  • Re-assuring
  • Able to understand issues that affect separating families
  • Able to build relationships whilst remaining impartial
  • Able to deal with difficult situations and parents under stress
  • Prepared to work as part of a team where people exchange information and support one another
  • Aware of and prepared to follow any policies or guidelines the Contact Centre has in relation to Confidentiality, Child Protection, Equal Opportunities etc.
  • Prepared to attend and participate in any training events either at the Contact Centre, regionally or nationally.